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If
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then
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Your browser or computer crashed during a filing
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SEDI may lock you out of the system for 20 minutes. If you cannot log in after 20 minutes, contact the CSA Service Desk at 1-800-219-5381.
Note: If you had not completed the filing by clicking OK on the Certification dialog box, you will be required to refile the transaction.
To verify that your transaction was filed check the public access section of the SEDI website.
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You cannot file your transaction within the filing deadline due to technical issues
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You may rely on the temporary hardship exemption. See Part 4 of the PDF version of NI 55-102 dated May 9, 2003.
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You attempt to log in with an incorrect password three times in a row.
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You will be locked out of the system for 30 minutes. If you cannot log in after 30 minutes, contact the CSA Service Desk at 1-800-219-5381.
Note: Passwords and access keys are case sensitive and must be entered exactly as provided.
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You failed to log out properly during your previous session
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SEDI will display an error message saying: “User had already logged in”. Your account will be locked-out for 20 minutes.
If you cannot log in after 20 minutes, contact the CSA Service Desk at 1-800-219-5381.
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You leave SEDI inactive for more than 20 minutes.
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For security reasons, if you stop entering information on SEDI for more than 20 minutes you will lose all the information you just entered. You will have to log in and enter the information again.
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You can't see the pop up "issuer event report" screen.
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You should remove or disable the pop-up blocker option from your system.
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